Privacy policy
This policy explains what personal information CertifyMyCloud collects, why we use it and the choices you have.
Last updated 22 October 2026
Who we are
CertifyMyCloud is run by WK Tech Expert & Consultancy Ltd, Suite 500, AW House, 6-8 Stuart Street, Luton, Bedfordshire LU1 2SJ. We are the controller of the personal information described here. Contact us about privacy at support@certifymycloud.com.
Information we collect
- Contact and chat: when you email us or use the live chat (provided by Tawk.to), we receive the details you share, such as your name, email address and message.
- Course accounts and payments: when you enrol, your account, purchase and course progress are handled by Teachable, our course platform. Payments are processed by Teachable and its payment providers; we don't see your full card details.
- Website analytics: we use Google Tag Manager and Google Analytics to understand how the website is used, and Cloudflare to host and protect it. These may use cookies or similar technologies.
How we use your information
To answer questions, provide courses, support and consultations, manage memberships, improve our website and courses, keep our services secure and meet legal obligations. We don't sell your personal information.
Lawful bases
We rely on contract when providing courses and memberships, legitimate interests to run and improve our services, consent where required for cookies and marketing, and legal obligation for records such as accounts.
Who we share it with
Service providers that help us run CertifyMyCloud, including Teachable (courses and payments), Tawk.to (live chat), Google (analytics and fonts), Cloudflare (hosting and security) and our email provider. Some providers process data outside the UK using safeguards recognised under UK data protection law.
How long we keep it
We keep learner records for as long as you have an account and for up to six years afterwards for legal and tax purposes. General enquiries are kept for up to two years.
Your rights
You can ask to access, correct or delete your information, object to or restrict how we use it, ask us to transfer it, and withdraw consent at any time. Email support@certifymycloud.com and we'll respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy. The latest version will always be on this page.